Base pay range
This range is provided by Synergize Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
IT Service Desk Analyst – Contract
Synergize Consulting are now hiring for an IT Service Desk Analyst to work at a leading consultancy client of ours on a contract basis.
The successful candidate will work as part of a dynamic support team and will provide support to a range of Cloud applications, ensuring resolution of issues is efficient and customer‑led.
This role will require candidates to work fully onsite, and will be worked on a shift rota basis.
Responsibilities
* Provide support/analysis for a range of cloud hosting and technology services, ensuring reliability and scalability.
* Participate in incident, problem, and change management processes to maintain service stability.
* Collaborate with stakeholders to ensure service expectations and SLAs are met.
* Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management.
* Monitor service performance metrics and report on key operational insights.
Experience required
* Previous experience in an IT Support / Analyst role, with a working knowledge of Cloud applications, and AWS/Azure servers.
* Knowledge of IT service management, or technology operations processes.
* Strong analytical and problem‑solving skills.
* Excellent level of customer service and ability to meet agreed SLA's.
* Knowledge of ITIL frameworks and service lifecycle management.
* Flexibility as to working arrangements and shift rota patterns.
* Strong communication skills, both written and verbal.
* Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).
If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.
Seniority level
* Associate
Employment type
* Contract
Job function
* Analyst
* IT Services and IT Consulting
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