We are looking for a proactive and people-focused HR Advisor to join our team. The ideal candidate will provide high‑quality, generalist HR advice and guidance to managers and colleagues across the charity, acting as a first‑line response for a range of HR queries and supporting HR Business Partners on employee relations casework such as absence management, flexible working, probation reviews, family‑friendly policies, onboarding compliance, dispute resolution and employee welfare.
Responsibilities
* End‑to‑end management of low to medium level employee relations casework including absence management, welfare and OH referrals, performance management, probation reviews, conflict resolution, TUPE and redundancy.
* Work collaboratively with HRBPs to support business projects such as TUPE, policy review and pay awards, including preparing scripts and documents, taking notes and producing reports and metrics.
* Provide a professional and efficient first‑line response to employee relations‑related queries, coaching and supporting managers to build confidence and capability and promoting fair, inclusive and compassionate people practices.
* Support the delivery of HR policies and procedures, ensuring they are applied consistently and in line with employment law and the charity’s values.
* Contribute to the continuous improvement of people processes, ensuring they are clear, user‑friendly and supportive for employees and managers.
* Work collaboratively with People Enablement colleagues to create guidance, FAQs, toolkits and learning resources that enable employee and manager self‑service.
* Work closely with L&D colleagues to identify learning needs and support training delivery; design, test and improve the HRIS (HiBob) for automated FAQs, workflows and reporting.
* Work with IT, Digital and external suppliers to support responsible AI use in HR, testing outputs and identifying risks or bias.
* Monitor how AI tools are being used and recommend improvements based on user behaviour and feedback.
* Build strong working relationships with HR Business Partners, People Enablement colleagues, managers and stakeholders across the charity.
* Contribute to HR projects and pilots that support organisational change, digital adoption and workforce capability.
Key Competencies
* Equality, diversity and inclusion – promoting inclusive behaviour and celebrating equality and diversity in all interactions.
* Decision making – generate and promote solutions, make decisions and commitments within appropriate time frames, and influence others to reach conclusions.
* Flexibility – open‑minded, enthusiastic about new experiences and challenges, adapting to others’ requirements and accommodating agendas.
* Planning and organising – think through future activities and resources, mapping key stages, requirements and timescales, ensuring implementation and delivery.
* Written and oral communication – talk confidently to groups and individuals, play a leading and influential role in debate and discussion, write clearly and concisely for the reader.
* Quality orientation – precision, checking and completing tasks, focusing on getting things right and minimising risk while adhering to policy and standards.
* Supporting and managing others – enjoy supporting people, contributing to joint activities, teamwork, approachability, collaboration and dependability.
Qualifications
* Working knowledge of UK employment law supported by CIPD Level 3 or equivalent experience.
* Professional knowledge of employee relations case management, including absence, performance, conduct, grievance and probation.
* Understanding of inclusive and fair people practices, including equality, diversity, and wellbeing considerations.
* Awareness of how digital tools, HR systems, or automation can support HR service delivery and manager self‑service.
Experience
* Proven experience working in an HR Advisor, HR Officer or equivalent generalist HR role.
* Hands‑on experience supporting or managing employee relations cases.
* Experience delivering HR advice in a fast‑paced or operational environment.
* Experience using an HRIS.
Skills
* Strong HR advisory skills, able to interpret policy and provide clear, practical advice to managers.
* Excellent written communication skills, producing clear guidance, FAQs and people‑friendly content.
* Confident relationship building and influencing skills, especially with line managers.
* Good digital confidence, comfortable with HR systems, shared inboxes and knowledge resources.
* Analytical mindset, able to analyse queries, spot patterns and turn recurring issues into clearer guidance or improved processes.
Employment Conditions
Royal Voluntary Service offers part‑time, fixed‑term work (6 months) with a salary of £16,404 per annum (FTE £31,897 per annum).
* 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
* Up to 2 days of paid volunteer leave a year, through our employer‑supported volunteer scheme.
* Ten weeks’ company sick pay following successful completion of probation.
* A great pension scheme.
* 2 × salary death in service benefit, subject to qualification.
* Enhanced family leave schemes.
* Access to an exclusive rewards website for discounts and cashback online.
* A 24‑hour doctor line, financial support with dental/optical and other therapies.
* A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included.
* Extensive online and on‑the‑job training to support success in the role.
* Opportunities to discuss flexible working.
* Opportunities to develop new skills and progress your career.
* The chance to make a positive, lasting impact that changes lives, communities and society.
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