Salary: £38,000 - 38,000 per year Requirements: Customer focused Excellent telephone manner Team player Strong interpersonal and communication skills Ability to prioritise workloads General varied product knowledge on fire systems Network/IP based product experience Experience of Remote programming of industry standards on Enterprise wide networked Access control systems (desirable) Responsibilities: Provide technical support to end users and engineers, both internally and externally. Ensure prompt and accurate information is scheduled. Prioritise workload and meet contractual deadlines. Answer customer telephone calls, ensuring internal customer service standards are met. Address any other reasonable requests from line supervisors and the Head of Service. Provide first-line support to the customer to see if the call can be resolved before passing it to the service team. Support the Service Scheduling Team when required. Technologies: Support Network Security More: We are a dedicated team based in Craigavon, Lurgan, United Kingdom, looking for a Security Systems Technical Support Engineer to join us full-time. With a salary of £38,000 per annum, this role requires working Monday to Friday from 09:00 to 17:00, in a 100% office-based environment. We aim to deliver exceptional customer service and support while reducing the workload on our field-based engineers through effective remote diagnostics and communication. last updated 5 week of 2026