Overview
Tesco Insurance • Glasgow • Apply by 02-Jun-2025
Join our General Insurance team to help Tesco Insurance and Money Services customers with their home and motor insurance needs. This is a flexible part-time role with 17 hours per week, offering a supportive, team-focused environment.
Salary: £23,600 to £25,000 (pro-rata) depending on experience. Working Hours: Part time, 17 hours per week.
What you’ll be doing
* Supporting customers with queries about their insurance policies—making changes, answering questions, and solving problems
* Having real conversations that make a difference—helping customers through financial challenges and providing reassurance
* Promoting digital tools and self-service options that make life easier for our customers
* Keeping things running smoothly by documenting your interactions and following our processes
* Handling inbound calls (and occasionally outbound ones), working alongside a supportive team
We need you to have
* Have great people skills and enjoy helping others
* Are confident using digital tools and multitasking on systems
* Have experience in retail, hospitality, or another customer-facing role
And if you have any of these, even better
* Experience working in insurance, financial services or a regulated industry
* Previous experience in sales or customer retention roles
* The ability to work efficiently in a target-driven environment
Training That Sets You Up for Success
Although the role is part-time, you'll start with 4 weeks of full-time, in-person training (Mon–Fri, 9am–5pm) to set you up for success. You’ll then move into a supportive “graduate bay” to gain real experience with guidance before transitioning into your team.
What’s in it for you
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks
* Performance related annual bonus
* A place to get on - ongoing learning opportunities and award-winning training
* Prepare for your retirement with our colleague pension scheme
* Virtual GP Service for you and your family 365 days a year
* Colleague Clubcard benefits: 10% discount increasing to 15% every payday (worth up to £2K); second card to share
* Family-oriented initiatives, including enhanced maternity leave pay, shared parental leave, and 8-week paid paternity leave
* Buy as you Earn and Save as your Earn share schemes
All applicants must have the right to work in the UK to commence employment with Tesco Insurance Money Services. This role is in a regulated environment, so offers are subject to background checks, including a criminal record check and financial screening.
Why Tesco Insurance and Money Services?
Seeing your impact all around you — there’s no better feeling. We help colleagues and serve customers, communities and the planet a little better every day. We offer a wide range of personal insurance and financial services to support customers, with easy online policy management and accessible customer service centers open seven days a week.
We value diverse teams and believe varied backgrounds and experiences strengthen us. This is a place where you can feel at home, belong to a great team, and make a real difference for our customers.
How to apply
We welcome applicants from diverse backgrounds. See how your experience could fit our team and apply to join Tesco Insurance and Money Services.
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