Job Description
Ocean Clerk
Egham
£30K - £35K per annum
Our client is seeking an experienced Ocean Clerk to join their team in Egham. You will be responsible for the operations and customs with both sea and air import shipments whilst overseeing the daily operational needs of the customers. You will:
* Process air and sea import shipments using CargoWise, ensuring all documentation and operational procedures are completed accurately
* Prepare and send customer quotations within agreed KPI timeframes
* Coordinate operational activities to ensure shipments meet required deadlines
* Maintain clear and professional communication with customers to gather required information and meet their service needs
* Ensure all activities comply with relevant legislation and regulatory requirements
* Address customer queries or issues promptly, escalating where additional support is required
* Provide timely responses to all customer enquiries
* Liaise with approved third-party providers to arrange the transportation of goods
* Issue customer and overseas agent invoices within KPI timelines, in line with agreed tariffs and rates, while monitoring shipment profitability and P&L
* Carry out administrative duties in line with company policies and internal procedures
* Collaborate with colleagues to deliver excellent customer service and support in achieving its business growth targets
The ideal candidate will:
* Have excellent customer service skills
* Have a minimum of 2 years’ experience working within a Sea and Air import role
* Have good working knowledge working with CRM’s and Microsoft office
* Be a strong team player
* Have excellent communication skills
* Have the willingness to learn and be open minded
* Be committed and able to deal with tight deadlines and challenging scenarios
* Have strong commercial awareness
* Have excellent attention to detail
Working hours are Monday to Friday 8am to 5pm.
Benefits include 31 days Annual leave including BH, Increases after 3 years’ service by 1 day a year, up to a further 5 days, Volunteer Day, Health cash plan, Pension scheme, Free Parking, Fresh fruit delivered weekly to all offices, Paid sick leave, EAP Program and Virtual Doctor service, Long service financial rewards &Death In Service benefit of x3 salary.