Neighbourhood Officer
* Temporary Contract, hybrid
* Location: Barnsley S71
* Salary: £15.78 PAYE / £19.48 Umbrella
Join our Neighbourhood Teams in a vital front-line position as a Neighbourhood Officer. You will be instrumental in delivering a proactive, reassuring, and customer-focused tenancy and estate management service, making a significant impact on our customers and the communities we manage.
Day-to-day of the role:
1. Deliver a highly visible, effective, and proactive tenancy and neighbourhood management service.
2. Address and escalate breaches of tenancy regulations promptly and in accordance with procedures, including handling Anti-Social Behaviour within relevant timescales using appropriate interventions.
3. Manage day-to-day patch-based void management of properties, collaborating with partners and teams to ensure properties are let swiftly to meet performance targets.
4. Conduct welcome visits for new tenants within agreed timescales to communicate obligations, offering practical support and advice, and directing them to further resources as needed.
5. Identify customer vulnerabilities including safeguarding concerns through support checklists, risk assessments, and appropriate interventions.
6. Collaborate with the Lettings Service on the assessment of applications to the Housing Waiting List and the effective operation of the Lettings Policy.
7. ...