Who You Are You are a dedicated professional with a background in tenancy management services within a social housing setting. You possess a strong understanding of housing legislation, risk assessment, and the ability to engage creatively with tenants to prevent homelessness and ensure tenancy sustainment. You are flexible, with a collaborative approach and a commitment to delivering quality service while maintaining compliance with statutory and contractual obligations. What the Job Involves As a Tenancy Management Officer, you will oversee a 'patch' of tenancies, conducting risk assessments and implementing control measures to prevent tenancy failures. Your responsibilities include managing core tenancy processes, promoting fire safety awareness, facilitating tenant involvement, and ensuring efficient management practices. You will engage with tenants, support vulnerable residents, and collaborate with external agencies to achieve successful tenancy outcomes. Additionally, you will contribute to service planning, suggest improvements, and keep precise records of casework. Skills Knowledge of Housing and Landlord & Tenant legislation Risk assessment and management Creative problem-solving Strong communication and presentation skills Customer-focused service delivery Collaborative and flexible working approach Good ICT skills, including Word and Excel Persistent and tenacious engagement strategies