Remote Opportunity: Customer Service Representative at BIRI INDUSTRIES UK LTD.
If you're seeking a flexible remote role with an ambitious e-commerce company, BIRI INDUSTRIES UK LTD. offers an excellent opportunity. The company is hiring a Customer Service Representative to ensure smooth and exceptional online shopping experiences for their growing customer base.
About the Position
* Position: Customer Service Representative
* Location: Remote (Manchester)
* Salary: £16.00 per hour
* Type: Full-time
This role is ideal for experienced professionals with e-commerce expertise, especially those familiar with platforms like Amazon UK. It’s an opportunity to utilize your communication and problem-solving skills in a fast-paced, remote environment.
Key Responsibilities
* Customer Support: Respond professionally to inquiries via Amazon messaging, emails, and other channels.
* Order Management: Track orders, process returns/exchanges, and resolve delivery issues.
* Sales Assistance: Guide product choices, promote purchases, and upsell when appropriate.
* Product Listings: Ensure accuracy of descriptions, images, and pricing on Amazon and other platforms.
* Customer Feedback: Monitor reviews and ratings, addressing concerns to improve satisfaction.
* Collaboration: Coordinate with warehouse, logistics, and marketing teams to resolve customer issues.
* Problem Resolution: Handle refunds, returns, and complaints efficiently.
* Compliance & Performance: Follow Amazon policies and optimize store performance.
* Administrative Duties: Maintain accurate records of orders and customer interactions.
What We're Looking For
Ideal candidates will have:
* E-commerce Experience: Prior experience in online sales, especially with Amazon UK or similar platforms.
* Communication Skills: Strong written and verbal communication with a customer-focused approach.
* Technical Skills: Familiarity with Amazon Seller Central and tools like Excel, Word, and email.
* Problem-Solving Skills: Ability to handle challenging customer situations calmly and effectively.
* Attention to Detail: Precision in order processing and data entry.
* Teamwork: Ability to collaborate across departments to improve service quality.
* Adaptability: Quick learner capable of adjusting to new systems and processes in a dynamic environment.
Why Join BIRI INDUSTRIES UK LTD.?
This role offers remote flexibility and the chance to be part of a forward-thinking e-commerce company. You will contribute to customer support and company growth while earning a competitive hourly rate of £16.00.
How to Apply
If you are passionate about customer service and possess relevant e-commerce experience, we would love to hear from you. Please submit your CV and cover letter highlighting your skills and suitability for this role.
Take this opportunity to make an impact in the rapidly growing online retail sector. Click here to apply today and join a dynamic, innovative team!
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