Client Administration
Great working hours, salary & benefits ££££££
To contribute to the provision of an effective portfolio management service to our clients and to undertake specific responsibilities to facilitate the professional and efficient operation of the department. You will contribute to the retention, profitability and growth of income for the Bespoke/Standard portfolio
You will provide a full range of administration and support services to the business and external clients, ensuring a professional image of the organisation is maintained at all times.
Role
You will perform the following job roles to support the department by following set processes and ensuring Client SLA's are met: Processing of incoming and outgoing post. Scanning & Renaming of Invoices Posting of invoices onto SystemsLink Invoice Validation. Query Management. Production of Reports. Produce & check Tenders. Terminations. Contract Management New client set up and adding new meters for existing clients Client Meter Readings
General
Adhere to all company processes and procedures in line with QEMS system (ISO)Ensure outstanding customer service is delivered to all our clients and any complaints are managed in line with ECA complaints charter
Effectively manage any project work
Adapt proven methods of Report/ MI writing for all internal and external reports
Look constantly for development and continuous improvement by analysing current work methods and processes
Ensure significant changes within the industry, findings, recommendations and action points from meetings are communicated to team or relevant parties and the action points are completed
Maintain an efficient paper & electronic filing system ensuring that information is easily accessible, stored neatly, thinned when appropriate and archived at set intervals
Support/assistance may also be required by fellow team/managers. For which you will make yourself available wherever possible. Identify sales opportunities and pass leads to the Sales Team
Job Type: Full-time
35 per week 9am till 5pm
Work remotely after training/Probation
If you are a motivated individual with a passion for administration and a desire to contribute positively to our team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: From £22,500.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
* Work from home
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: Hybrid remote in Dronfield South S18 1NQ