Overview
We are seeking a dedicated and enthusiastic Porter to join our team in providing exceptional service to our guests. The ideal candidate will play a crucial role in ensuring the smooth operation of our establishment, contributing to a welcoming and hospitable environment. A background in hospitality or guest services is preferred, along with strong communication skills.
Duties
* Greet guests warmly upon arrival and assist with their luggage as needed.
* Maintain cleanliness and organisation of the lobby, entrance areas, and other public spaces.
* Provide information about the hotel's amenities, services, and local attractions to enhance the guest experience.
* Collaborate with other departments to ensure seamless service delivery.
* Handle guest inquiries and requests promptly and professionally, demonstrating excellent phone etiquette.
* Support the front desk team during busy periods by managing guest flow and assisting with check-in/check-out processes.
Requirements
* Previous experience in a hotel or hospitality setting is highly desirable but not essential.
* Strong interpersonal skills with a focus on guest satisfaction and service excellence.
* Ability to work effectively as part of a team while also being self-motivated.
* A proactive approach to problem-solving and attention to detail in all tasks.
* Flexibility to work various shifts, including weekends and holidays as required. If you are passionate about delivering outstanding service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Night Porter.
Job Types: Full-time, Permanent
Pay: From £27,476.80 per year
Benefits:
* On-site parking
Work Location: In person