Control Room Manager
to £75K + Bonus + Benefits Package
Based West London
We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations
The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity
Skill
Leadership and team management, including shift supervision and performance review
Crisis management and emergency response coordination
Incident detection, assessment, and reportin
Development and implementation of policies, procedures, and operational standard
Training design and delivery for security and control room personne
Proficiency in security systems management: CCTV, access control, alarm panel
Effective communication with internal teams, senior stakeholders, and external agencie
Analytical and decision-making skills under pressur
Rostering, resource planning, and shift managemen
Use of IT and security management software (MS Office, security monitoring platforms)
Knowledge
Security control room operations and best practice framework
Emergency planning, crisis response, and business continuity principle
CCTV, fire alarm, and access control system
Security reporting standards, GDPR, and data protection complianc
Regulatory and legal compliance requirements relevant to high-profile estate
Industry trends in security technology and control room operation
Multi-agency coordination (police, fire, emergency services)
High-risk environment operational protocol
Experience
Managing a security control room in a high-risk, fast-paced environment
Leading incident management, crisis response, and emergency planning exercise
Designing, implementing, and maintaining control room policies and procedures
Recruiting, training, and developing a high-performing security team
Oversight of 24/7 security monitoring operation
Writing comprehensive security reports, procedural documentation, and business case
Working with IT/technical teams to maintain operational security systems
Direct collaboration with law enforcement, emergency services, and senior stakeholders