We have an exciting opportunity for an Audio & Technical Support Desk Technician role in a Music company based in Hertford. It is a pioneering and award-winning creative music agency that curates soundtracks for luxury brands, hotels, high-end retail, auto manufacturers, premium airlines, F&B concepts, clubhouses, and wellness concepts, each with its 'signature sound' that reinforces specific brand values.
To join the team and work on all facets of the music delivery and support systems, they are seeking a dynamic individual. This is a diverse role that would suit someone interested in music production, content delivery, and customer support.
Job Requirements
* Ability to work with databases, spreadsheets, and software with confidence.
* Good organisational abilities and the capacity to work under pressure are required.
* Extensive attention to detail.
* Capable of thinking and acting quickly, suitable for high-level customers.
* Excellent ear for musical nuances.
* A thorough understanding and passion for music are essential.
* Quick and effective music editing abilities.
* The capacity to follow intricately reasoned steps and to quickly adapt to shifting standard operating procedures.
* Responsible and trustworthy.
* Capable of multitasking and learning new software platforms quickly.
* Self‑motivated, capable of managing time and working on own initiative.
* Efficient communication and customer support skills are required because daily contact with customers at all levels of management is needed.
* Discreet, responsible approach to professional and personal growth.
* Polite, upbeat, and welcoming.
* Experienced in customer service.
* Proven track record of dealing with technical issues ranging from intermediate to advanced.
* Knowledge and abilities in the basics of programming.
* Audio file editing skills are required, preferably with Sound Forge software.
* Fundantlame networking skills, including knowledge of WIFI networks.
* Understanding of operating systems like Windows and Android.
* Experience configuring and troubleshooting PC systems.
* An understanding of audio‑visual equipment would be advantageous.
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