JOB PURPOSE
The role of the General Sales Manager is to:
è Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives.
è Manage all vehicle sales processes within the business.
Sales / Audi / Crawley
Head of Business
Sales Team
KEY RESPONSIBILITIES
è To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints.
è Manage the supply of used vehicles.
è Ensure all vehicles are funded appropriately and any issues in this regard are notified to the Head of Business immediately.
è Implement and develop customer follow up systems and procedures to increase customer loyalty; aid in maintaining the accuracy of the customer database.
è Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
è Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
è Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.
è Maximise sales opportunities by offering finance solutions to customers and ensuring each customer receives excellent customer service as well as adhering to the FCA guidelines at all times in regards to portraying financial information and regulated activities.
è Recruit and select the sales team members in line with organisational and manufacturer requirements.
è Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
è Maintain a robust debt control process.
è Managing department cost in line with budget objectives.
è Accurate and timely forecast and understanding of management accounts.
Skills & Requirements
Essential
è Full driving licence.
è Smart appearance.
è Excellent numeracy and literacy.
è Competency in IT.
Experience
Essential
è Must have a minimum of 2 years main dealer management experience.
Desirable
è Relevant manufacturer experience.
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.
At Harwoods, our values shape who we are and how we work:
1. We Treasure our people and our customers
2. We challenge ourselves to grow & improve
3. We grab responsibility
4. We run in the same direction as one team
5. We inject energy and fun into our work
We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.
Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.
As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.
If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.
We demand the best for our colleagues and our customers, and look forward to your application at>
Benefits
CBS CarFuel CardCompany PensionReferral scheme