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Automotive service advisor | 34k ote

Eastbourne
Hawk Hiring
Automotive service advisor
Posted: 17h ago
The role

Service Advisor – Automotive Main Dealer (Health Cash Plan Included)

Are you a customer-driven professional ready to advance your career with a prominent dealer group? Join our successful aftersales team in Eastbourne, where you will act as the core link between our workshop technicians and our customers, turning your high standards of care into rewarding financial bonuses.

About Us

We are a prominent, multi-site dealer group with locations spanning Sussex and Hampshire. Renowned for our state-of-the-art facilities and commitment to integrity, we offer the security and scope of a major group alongside the close-knit, supportive environment of a local business. We pride ourselves on recognizing hard work, offering genuine career stability, and fostering a workplace where you can truly thrive.

What is in it for you:

  • Salary: £28,000 base salary + performance bonuses yielding a realistic £34,000 OTE.
  • Hours: 40 hours per week (Monday to Friday, standard 08:00–17:00 or 09:00–18:00 shifts) | Saturdays on a fair 1 in 3 rotation.
  • Perks: Comprehensive health cash plan (covering you and your dependants), special employee discounts on vehicle purchases and servicing, and excellent career progression opportunities.
  • Holiday Allowance: 22 days of annual holiday plus all statutory bank holidays.

What you will be doing:

  • Customer Care: Serving as the primary contact for guests, providing regular, professional vehicle updates, and managing the entire aftersales journey.
  • Administration & Workflow: Managing workshop bookings, preparing accurate job cards, and raising detailed quotes utilizing the Pinnacle DMS.
  • Upselling & Targets: Leveraging Electronic Vehicle Health Checks (EVHC) to identify critical service needs and confidently help drive department performance.
  • Internal Coordination: Working closely with the parts department and workshop teams to ensure correct stock levels, quality control, and smooth daily operations.

Requirements: Strong interpersonal, verbal, and written communication skills are essential. You must be tech-literate (confident using MS Office and specialized dealership software), self-motivated, and hold yourself to high professional standards.

Commutable Locations: This role is based in Eastbourne, making it an easy commute from Bexhill, Hastings, Lewes, and Hailsham.

Apply Now: Click apply today to start a conversation with us.

Please note: We only advertise half of our active motor trade jobs. Get in touch today, as we may have other perfect automotive service opportunities available in your local area!

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