Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We are looking for a tech-savvy, culture-driven Freelance Community Manager (3 hours per day, starting December 1st) to engage with real-time conversations across social—primarily Twitter/X, but also Reddit, YouTube comments, and other developer-focused spaces.
This role is highly reactive, fast-paced, and rooted in developer culture. The ideal candidate will have experience in (or a genuine understanding of) tech, AI, dev tools, coding languages, open-source communities, and the way developers communicate online. Your job is to ensure the brand shows up meaningfully in relevant conversations, threads, and trends beyond owned channels.
The job 💻
Proactive Engagement
1. Engage daily with trending posts, discussions, and memes across Twitter/X and developer communities
2. Search for ongoing conversations around IDEs, coding workflows, AI tools, open-source projects, and dev culture
3. Identify opportunities for the brand to join conversations naturally (threads, replies, quote tweets, commentary)
4. Craft smart, concise, and context-aware responses that feel native to dev communities
5. Monitor keywords related to product updates, releases, programming languages, competitors, and industry moments
6. Share relevant content with the internal team that could be amplified through official channels
Reactive Engagement
7. Monitor real-time developer discussions, trending hashtags, and tech news cycles
8. Flag key opportunities for reactive content, witty responses, or education moments
9. Work with the social team to develop copy for reactive posts when deeper responses are required
10. Respond quickly to viral threads, hot takes, or community debates to keep the brand culturally relevant
Social Listening
11. Track sentiment around JetBrains products, updates, and features
12. Flag potential issues, bugs, criticisms, or misinformation for internal escalation
13. Identify recurring community themes, feature requests, and product feedback
What we are looking for 👀
14. A genuine passion for tech, coding, developer tools, AI, and online dev culture
15. Some level of experience or familiarity with programming, development workflows, or technical terminology (no need to be a full engineer—but you must “speak dev”)
16. Proven experience in community management, ideally within a tech company or fast-paced agency
17. Strong copywriting skills — concise, clever, contextually aware, and aligned with Twitter/Reddit-style communication
18. Ability to shift tone between educational, humorous, technical, and conversational depending on context
19. A proactive thinker who naturally spots opportunities for engagement
20. Excellent attention to detail, strong judgment, and comfort navigating nuanced or highly technical discussions
21. Ability to manage multiple ongoing conversations and product areas simultaneously
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I 🌎
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.