Please note you must be able to pass security clearance for this role (NPPV 3) due to our clients requirements, to gain this level of clearance you must have been a resident living in the UK for the past 3 years
About This Role
As a Service Solution Advisor at Namos Solutions, you’ll play a pivotal role in helping our customers get the most from their Oracle systems and driving a culture of continuous innovation. This is a highly customer-facing role where you’ll work closely with clients to ensure they not only maintain business continuity but also maximise the value of their investment in Oracle Cloud.
Our Managed Services offering represents a fundamental shift from traditional, transactional support to a model focused on business value, measurable outcomes, and proactive improvement. You’ll act as a trusted advisor across a portfolio of clients, bringing insight, thought leadership, and practical solutions that align Oracle HCM and Payroll systems to their wider business goals and strategies.
You’ll be empowered to take ownership of your work, balancing competing demands across different clients, while being fully supported by a collaborative and experienced team. At Namos, professionalism, expertise, and trust underpin everything we do - and you’ll be actively supported, challenged, and encouraged to continue developing both your expertise and your career.
Skills and Requirements
* Previous experience working with Oracle Cloud HCM and UK Payroll
* Broad understanding of the wider Oracle HCM Cloud suite (Core HR, Talent, Workforce Management)
* Proven client-facing expertise, with the ability to build trusted relationships and communicate effectively with stakeholders at all levels (verbal and written)
* Ability to translate complex business requirements into practical Oracle Cloud solutions and articulate these clearly
* Strong analytical and problem-solving skills, including the ability to troubleshoot and replicate functional issues
* Ability to work effectively under pressure, managing competing demands and time-sensitive resolution priorities
* Curiosity and commitment to continuous learning, particularly in new Oracle features, quarterly releases, and emerging technologies
* Working knowledge of the ITIL framework, especially around Incident, Problem, and Change Management
What We Offer
* A collaborative team culture where your expertise will be valued and your development supported
* Exposure to a variety of clients and industries, offering continual learning opportunities
* The chance to be part of a forward-thinking Managed Services model that goes beyond support - driving value, outcomes, and innovation