Compensation package: £40k basic with realistic first year earnings of £50k
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: You will work a 4-day week (rotating Monday – Friday 4pm – 1am)
Reports to: Client Services Manager
Our Account Managers are responsible for the day-to-day management of - accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
They epitomise the concept of a ‘people person’ – experts in relationship management, rapport building over the phone and developing long-term relationships with decision makers. Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business.
Strategic objectives and responsibilities:
1. At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
2. Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
3. You deliver industry-leading customer service to ensure satisfaction continuously improves
4. You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
5. You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
6. You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly
7. You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you
Measures of success:
8. Extensive experience in a B2B Account Management, Business Development or Sales position
9. Ability to spot opportunity to increase revenue within account base
10. Highly organised with the ability to manage and prioritise a volume account base,
11. Excellent communication skills, both written and verbal
What you’ll get in return:
12. Free PureGym membership after 3-months served
13. Cycle to work scheme
14. 23 days annual leave plus bank holidays, increasing with length of service
15. Additional half day off for birthday
16. Enhanced maternity, paternity and adoption leave
17. Two volunteer days per year for a charity of your choice
18. Smart pension scheme
19. Life insurance and critical illness cover
20. All expenses paid company events in sought after venues
21. Free fruit & breakfast
22. Company sports teams
23. On-site barber and beautician
24. Car valet service
25. Career development directly linked to your performance
26. Fundraising initiatives for our registered charity – the PHMG Foundation
27. Dedicated Employee Assistance Programme