Meeting & Events Co-ordinator
Monday-Friday (occasional evenings & weekends) l 37.5 hours a week over 5 days, between 8am-6pm
£12.60 per hour
We're currently recruiting for a driven Meeting & Events Co-ordinator to provide first-class service for the Engine Rooms at Birchwood Park on a full-time basis, contracted to 37.5 hours per week.
The Engine Rooms offers a unique and inviting place to meet and work, grab a bite to eat, and relax with friends. The perfect place to host meetings and events whatever the occasion alongside Our food hall, offering an ever-changing menu of freshly made street food, pizza, and salads. Oh, and did we mention we serve great Starbucks coffee too!
So…….We’re now looking for an enthusiastic person to join our friendly team.
Experience is key for this role, you will be proficient in using MS and CRM programs, confident in interacting with clients via phone, e-mail and in person, can work well under pressure managing multiple workloads, poses strong attention to detail with excellent communication written and verbal and skilled in establishing and nurturing strong relationships.
Duties will include:
* Maximise meeting room and delegate revenue through effective relationship building, sales conversion and best in class customer service.
* Managing and converting reactive sales activities including responding to telephone, desk, and e-mail enquiries as per the brand standards and turnaround times.
* Develop client relationships through knowledgeable and effective enquiry handling and team communication.
* To understand and match /exceed the client needs and provide timely and tailored event packages to drive conversion and revenue, including up-selling F&B and ancillary services.
* Conducting venue show-rounds and provide professional customer service to aid swift conversion.
* Actively seek client feedback post event in order to faciliate future /repeat sales at every opportunity
* To compile accurate function sheets, distributing weekly and discussing with operations team and providing updates as required to ensure 100% customer satisfaction and ultimately drive repeat sales.
* To deliver exceptional Customer Service in line with the ‘Expect More’ philosophy and strive to exceed customer’s expectations at every customer touchpoint.
* To cover the reception area when necessary
* To conduct general administrative duties as required to deliver the business objectives and support the Sales & Events Manager
About You
We’re looking for people who are confident and loaded with personality who get excited about driving sales. With previous experience in a similar role within the meetings, events and hospitality sector you will understand what it takes to deliver celebrity service so “expect to give more” to ensure our customers are getting the most from their experience with us.