What you’ll be doing
1. Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
2. Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
3. Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
4. Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
5. Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
6. Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
7. Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
8. Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.
What we'd like to see on your CV
Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.
Develop trusted customer relationships and deliver outstanding customer experience.
Experience in defining and creating low level design documentation in line with customer requirements.
Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
Required skills/ certifications
Proven experience in network design, ideally with enterprise or public sector clients.
HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:
Aruba AOS-S Switches
Aruba AOS-8 WLAN
Aruba AOS-CX Switches
Aruba AOS-10 WLAN
Aruba Central
Aruba ClearPass
Aruba SD-WAN
Knowledge of Cisco networking technologies advantageous:
Traditional Cisco WAN
Traditional Cisco LAN
Cisco Wireless
Cisco SDA
Catalyst Centre
Cisco ISE
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.