Title of Role: Retail Operations Manager
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Hours: 29 hours per week worked over 4 days
Contract: Permanent
Salary: £30,000 per annum FTE
Location: Cardiff & Vale
Line Manager: Head of Retail
Job Outline:
At Cerebral Palsy Cymru, we believe in the power of retail to change lives. Were on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.
Duties and responsibilities:
Lead and Develop Shop Teams: Youll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, youll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
Support and Deliver the Retail Strategy: Working closely with the Head of Retail, youll play a key role in implementing our Retail Strategy and Business Plan. Youll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, youll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. Youll also support Gift Aid performance, stock management, merchandising and customer service.
Build Relationships and Promote the Brand: Youll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. Youll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. Youll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.
Person Specification:
Were looking for someone who:
Brings proven experience in retail management (charity retail a bonus!)
Is a confident people manager with a passion for coaching and motivating teams
Thrives in a dynamic, field-based role
Understands the power of community engagement and high-impact visual merchandising
Is hands-on, proactive, and solution-focused
A full clean driving licence and access to your own vehicle
Benefits:
Flexible part-time working over 4 days
A collaborative, supportive work culture
Pension
Company sick pay
The satisfaction of knowing your work supports children and families across Wales
Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).
Closing Datefor applications: Midnight on Sunday, 8 th June.
How to Apply:
Complete an application form
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