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Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and a driven Duty Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Karting Duty Manager you will ensure that the venue operates efficiently, managing the customer journey, whilst leading by example and championing customer service and experience.
Key Relationships
* Karting Manager
* Workshop Team
* FOH Team
* Catering Team
* Kart Operations Team
* Drive Team
* Admin Team
* Instructors
* Catering Team
* Head of Leisure
Key Responsibilities
Operational Management:
* Assist in the pre-opening phase, establishing exceptional operational standards.
* Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and effective delivery to all customers.
* Responsible for daily operations, management of permanent and casual team, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
* Manage events, ensuring safety standards, fair racing and exceptional customer service standards are met.
* Ensure all karts, tracks and equipment are maintained to the highest standard.
* Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
* Be instrumental in the onboarding and training of all new operational team members
* Take on ad hoc tasks as required by the Assistant Karting Manager.
* Implement and enforce SOP’s for all activities and tasks
* Assist in the development and delivery of exclusive events, the Kart Silverstone Academy and Championships.
* Take on acting Duty Manager duties for the Kart Silverstone Venue where required.
Customer Experience:
* Lead and deliver unforgettable experiences from arrival through to post-event feedback.
* Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
* Deliver engaging and professional safety briefings to guests.
* Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
* Champion department collaboration and communication to ensure seamless delivery of operations.
* Assist in developing and inspiring a high-performing team who are aligned with Silverstone’s values and culture.
* Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, race management and customer care.
* Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.
Safety and Sustainability:
* Conduct daily inspections of the track and equipment.
* Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
* Understand staffing numbers, training and consumable usage to help ensure financial budgets are met.
Marketing and Revenue Growth:
* Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
* Drive the Kart Silverstone Academy and Championships
* Drive upsell opportunities (such as helmet camera’s and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
Skills, Knowledge and Expertise
* A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
* Exceptional customer service skills, with a passion for creating extraordinary experiences.
* Outstanding communication and problem-solving skills, thriving in high-pressure environments.
* Strong understanding of operational frameworks, with experience creating and implementing operating standards.
* Knowledge of health and safety regulations, operational best practices and industry trends.
* Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
* Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
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