Customer Service Advisor - Full Time (Temporary, Crawley)
Client: First Recruitment Services
Location: Crawley
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3eb567ca57b5
Job Views: 11
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
* Salary: £14.97 per hour
* Hours: 40 hours per week, Mon – Fri
* Work type: Temporary – Maternity Cover
We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. The role involves managing a high volume of calls related to repairs, diagnosing issues, providing information on repair timelines, and maintaining detailed records. The ideal candidate will have a strong customer service background, excellent communication skills, and experience in diagnosing repairs.
Responsibilities include:
* Handling large volumes of incoming calls related to repair requests
* Diagnosing and assessing the nature of repairs based on customer descriptions
* Providing clear information to customers regarding repair timelines and processes
* Documenting and maintaining detailed records of customer interactions
* Following protocols for handling different repair inquiries
* Upholding high standards of customer service
* Assisting in improving call handling and repair processes
Qualifications:
* Customer service experience, preferably in a call centre or handler role
* Proven track record of delivering excellent customer service
* Strong problem-solving skills and experience in diagnosing repairs
* Excellent verbal and written communication skills
* Minimum of 5 years’ referencing from previous employers
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.
#J-18808-Ljbffr