This role will manage and deliver core operational functions including HR, governance, IT, finance administration, and office management. It's a hands‑on position at the heart of the organisation, ensuring systems run smoothly while supporting future growth.
Client Details
Our client is a UK‑based social justice organisation supporting people facing hardship through practical help and wider campaigning. They combine direct support with influencing work to address the structural issues that put people at risk, and they operate with a values‑driven, collaborative culture.
Description
Provide day‑to‑day delivery and oversight of operational functions across premises management, HR, governance, IT, finance admin, and systems
Act as the operational point of contact, troubleshooting issues and coordinating with external HR and IT partners
Support strategic planning, risk management, and organisational development
Oversee office and facilities management, including compliance, insurance, suppliers, and business continuity
Coordinate HR processes including recruitment, onboarding, policies, and wellbeing
Lead governance support: Board administration, minutes, regulatory filings, and policy reviews
Support finance administration: invoices, payroll, expenses, payment runs, and year‑end processes
Oversee IT and data systems, software licences, user access, and GDPR compliance
Maintain high quality internal systems, templates, and organisational documentation
Contribute to learning, professional development, and continuous improvement of operationsProfile
A successful Operations Manager should have:
3+ years' experience in operational leadership, office management, or charity infrastructure roles
Strong experience across facilities, HR coordination, governance, IT systems, data protection, finance admin, and office management
Skilled in managing external providers (HR, IT, finance)
Excellent organisational, communication, and interpersonal skills
Able to streamline systems, solve problems proactively, and manage sensitive information
High proficiency with Microsoft 365 and digital collaboration tools
Values‑driven, with a commitment to equality, inclusion, and anti‑poverty work
Experience with charity governance or poverty‑related policy issues (desirable)Job Offer
Salary up to £42,000
30 days annual leave plus bank holidays
Hybrid working (London office + remote)
Training and development opportunities
Opportunity to shape core operations within a purpose‑led organisationIf you are an experienced Operations Manager looking to make a positive impact in London, we encourage you to apply for this rewarding opportunity in the Not For Profit sector