CustomerServiceAdvisorTogreetallvisitors,guestsandsuppliersprovidinganefficient,professional,customerfocusedservice.
CustomerServiceAdvisorProvidebasicadvice,contactsandgeneralinformationoncouncilservicesandthoseofpartnerorganisations.
Tocarryoutgeneraladministrationandcallhandlingdutiesforanyinboundandoutboundcampaignworkasandwhenrequiredbythewiderservice.
Toescalateissuestolinemanagementinatimlelyandefficientway,ensuringpeoplearekeptupdatedofanyongoingissuesasandwhentheyoccur
Toprovidecoverforotherjobshareasandwhenrequired(steppingintocoverjob-sharepartnerforholidaysandabsence).
CustomerServiceAdvisorTouseNCCITsystemsincludingIntranet,VivaEngage,NCCWebsite,CRM,MSofficepackagestoinputandretrievedataandinformationasrequired.
Toidentifyownareasoftraininganddevelopmenttoensurethatskillsarecontinuallyimproved,toensureahighstandardofserviceisprovided.
CustomerServiceAdvisorToworkwithlinemanagerintermsofflexibilitytoensuretherearenogapsinstaffingwhichcouldimpactserviceprovision.
Toprovideanddeliveracustomer-centricservicewhichreflectsthestandardssetoutintheCouncil'sCustomerServiceStandards
CustomerServiceAdvisorToworkwith,andsupportlinemanagementtoenurethatreceptioncoverisprovidedinlinewithservicerequirementsandbusinesscontinuity
Toprovideregularcommunicationandsupporttoallotherteammembersensuringthateveryonehasaccurateinformationtoworkwithonadaytodaybasis.
Topreparewellfor1-2-1's,a...