Our succesful and growing client is looking for an exceptional Customer Service Representative to join their team.
The successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B with the capacity to communiate at all levels. You will have a solid background in Customer Service, confident on excel and google sheets, ideally have Shopify and courier portal experience. Experience within the Furniture industry would be highly attractive but is not essential!
Responsibilities to include:
• Communicating with customers in professional manner.
• Sales order processing and administration.
• Liasing with Interior Designers
• Resolving customer queries by phone and email
• Continually updating system
Due to the nature of this role, the successful candidate will also portray the following personal skills:
• Good written and verbal communication skills.
• A customer driven approach with the ability to take a balanced view in resolving queries.
• Ability to prioritise their workload and complete tasks to tight deadlines.
• A positive attitude to work offering flexibility, commitment and support in a busy environment including completing additional tasks and duties as requested by management