Customer Onboarding Project Manager
Uxbridge
Hybrid Working
Up to £45,000 + Benefits
We are recruiting for an experienced Customer Onboarding Project Manager to join a growing technology‑led organisation based in Uxbridge.
Key Responsibilities
* Manage end‑to‑end customer onboarding and implementation projects
* Own project plans, timelines, milestones, and customer deliverables
* Lead customer kick‑offs, status meetings, and go‑live activities
* Coordinate cross‑functional teams including Engineering, Operations, Finance, and Sales
* Manage RAID logs, project reporting, risks, dependencies, and change requests
* Support customer readiness including integrations, training, configuration, and user access
* Ensure smooth transition from onboarding into BAU support
Requirements
* Proven experience delivering onboarding, implementation, or customer projects
* Strong stakeholder management and communication skills
* Ability to manage multiple projects and priorities simultaneously
* Experience with project governance, reporting, and delivery tracking
* Commercial awareness and confidence managing timelines and expectations
* Experience within SaaS, technology, or platform‑based environments desirable
* PRINCE2 or similar project management qualification advantageous
Package
* Salary up to £45,000
* Hybrid working pattern
* Uxbridge‑based office
* Opportunity to join a growing and collaborative business
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