Technics is seeking a Technical Support Manager in Addlestone, England, United Kingdom.
We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.
As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.
Job Description
Join us as a Technical Support Manager, where you'll play a crucial role in delivering exceptional service. Your Main Responsibilities will include:
* Focus on leading portfolio reliability initiatives, through collaborative branch management support
* Provide expert technical support to the sales force and service leaders during complex EI and MOD projects.
* Support the sales force and service leaders in discussions with the customer (from a technical point of view).
* Conduct on-site measurements and evaluate specifications for intricate tenders and contracts.
* Liaise with MDCs to ensure seamless information flow and facilitate successful offers.
* Feed the Training Control System with inputs to monitor the Annual Plan and perform analysis of the effectiveness of the technical training.
* Participate in 0-series field installations, and evaluate the provided processes, tools, etc.
* Support Group-run reliability projects and assist branches in optimising top ten and sick units’ processes.
* Address complex issues with Area Technicians, providing feedback to the Group.
* Intervene on-site for technical issues that require specialised attention.
Requirements
We Are Seeking Someone Who Is:
* A recognised expert with a structured approach to work.
* Decisive, persistent, and self-confident.
* Skilled in communication and coaching, with strong team and networking capabilities.
* Customer-focused, a safety role model, and a quality champion.
Experience And Qualifications:
* Extensive knowledge of Schindler and 3rd party products and services, particularly lifts and escalators.
* Expertise in EI/MOD environments and third-party equipment.
* Proficient in fault finding, diagnosis, and technical report writing.
* Certified in Schindler technical disciplines, preferably a Schindler Master Instructor.
* NVQ4 qualification is desirable.
* Familiarity with safety SIS systems and processes, with NGFE training for safety assessments.
* Willing to travel extensively and work away from home, often at short notice.
* Willingness to undertake international travel for training courses.
What’s in it for you?
Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
* Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
* Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Schindler Group is an equal opportunities employer. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
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