Inbound Sales Administrator
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires multitasking in a fast-paced environment and suits someone who enjoys exceeding customer expectations, both internally and externally.
Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organized and methodical approach
* Ability to multitask
* Satisfactory basic DBS check
Key Duties & Responsibilities:
* Handle all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
* Serve as the point of contact for sales inquiries, communicate requests to relevant Business Development Managers or Distributors, and support quotation preparation
* Provide confident customer care
* Respond promptly to sales inquiries
* Maintain up-to-date customer account details in the DSE system
* Prepare export documentation ensuring compliance with Customs & Excise procedures
* Coordinate online store approval requests and monitor subsequent sales orders
* Process credit card payments via online systems
* Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products
* Assist in other company areas as needed
Benefits:
* 25 days holiday plus bank holidays
* Life insurance
* Enhanced maternity/paternity pay
* 5% pension contributions
* Performance-based annual bonus scheme
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