Full time and Permanent Require Drivers Licence and own Transport 37.5 hours per week. Summary: We are delighted to be working on behalf of an established logistics operations as they seek to expand their internal IT capacity with the addition of a Junior IT Support Coordinator (first line support). This entry-level role will serve as the first point of contact for day-to-day IT support, assisting business users directly. You will work closely with the IT Manager and develop a deep understanding of the organisation’s specialised software and business-critical applications. Key responsibilities: * Act as the first point of contact for all IT-related issues across the organisation. * Deliver friendly, proactive support to users, helping them feel confident using technology and encourager self reliance * Build strong working relationships across the business by engaging with users, understanding their day-to-day tech needs, and helping improve their interaction with IT Systems. * Ownerships of application support by learning how key systems are used across different teams. * Oversee and maintain IT equipment both within and outside of mobile device management tools (MDM) * Liaise with external IT service providers to ensure smooth service delivery and support outgoing vender reviews by deeding back performance insights and service issues. * Manager system monitoring tools and refine alert proce...