Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Debt Recovery Supervisor to support the management of Debt Recovery matters sent to specialist solicitors. The role will have a supervisory role within the Prosecutions Office. The role will be integral in the identification and management of Debt Recovery matters that cannot be prosecuted under Railway Byelaws. This is a key support role in fulfilling SWR's purpose as by recovering unpaid debts enables the company to reinvest recovered funds into initiatives to bring people together to get the most out of life. Your main responsibilities will be: Liaise with Debt Recovery (DR) solicitors on all aspects of SWR DR. Supervising and tasking the DRPU office (prosecutions) admin team. Actioning all requests and reminders for debt recovery made by customers, the DRPU office. Completion of a New Instruction Checklist for each new referral to Debt recovery solicitors. Updating all case information on case management system and DR tracker Keeping accurate payment records. Generating DR reports and KPIs when required. Regular checks with DR solicitors on cases on payment plans and on cases that have had little or no correspondence with them. Make decisions on case disposal. Providing feedback to staff on completed cases Recalculating DR cases where new evidence has come to light Older Case solutions Additional tasks as specified by the DRPU management team applicable to the role. You'll need to be: Resilience and the ability to cope in a pressured environment. Effectively manage and adjust to shifting priorities with ease and efficiency. Excellent verbal and written communications skills. Good general standard of education. Good level of numeracy IT literate Desirable Ability to review and translate complex information to deliver to deliver to various stakeholders. Revenue Protection experience About the location Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight. Working pattern Working an average of 37 hours per week over 5 days Monday to Friday between hours 09:00 to 17:00 with 7hour 24m shift The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/