Front Office Team Leader – Overview
Front Office Team Leader supervises front office operations ensuring service excellence, team engagement, and coordination with all hotel departments.
Responsibilities
* Support the Front Office Manager with overseeing the front office department and ensuring high levels of team engagement.
* Conduct regular team meetings, provide ongoing training and development.
* Ensure all guests receive prompt, professional, and courteous service.
* Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
* Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
* Prepare and review daily reports, including occupancy, revenue, and guest feedback.
Qualifications
* Previous experience in hotel front office within the luxury segment is preferred.
* Strong organizational and multitasking abilities are required.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide.
* Discounted hotel stays across Hyatt for you, family and friends from day one.
* Uniform provided and laundered complimentary.
* HSF Health Plan.
* Headspace membership and access to Employee Assistance Programme.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
* Continuous learning and development opportunities with clear career path and promotion opportunities across Hyatt Hotels worldwide.
#J-18808-Ljbffr