Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis. Benefits and Package for a Collections Agent: Salary: £12.21 per hour Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training) Contract Type: Temporary, with opportunities to apply to a permanent role Duration: 2 Weeks Location: Evesham Start date: Immediate start, Thursday 25th September On-site parking New, modern office Excellent transport links Smart-casual dress Full training provided Key Responsibilities of a Collections Agent: Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible Maintain up-to-date knowledge of products, services, and processes Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.Key Skills and Experience of a Collections Agent: Previous customer service experience Ability to work in a fast-paced, high-volume environment Clear, professional communication skills (written and verbal) Strong problem-solving mindset and ability to work independently Basi...