As part of our Missoma Marlow team you will be fully immersed in every aspect of our customers’ journey as they visit our store. You will be a brand ambassador, fully versed in all areas of the Missoma brand and experience. You will be the face of Missoma creating an environment for our customers that encompasses our core values.
Key Responsibilities
* Welcome customers through maintaining an upbeat, warm, helpful and authentically Missoma environment.
* Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them.
* Provide an exceptional customer experience from the moment customers enter the store through to point of purchase.
* Understand the core values and culture of Missoma and reflect these in everything you do.
* Engage with customers at every touch point with a friendly and thoughtful approach.
* Find solutions to customers’ problems, always with the customers’ experience and needs in mind.
* Identify and implement out of box opportunities to exceed customer expectations.
* Create a seamless interaction between our customers and the instore technology.
* Become an expert on all Missoma products, with an active working knowledge on product basics, styles, materials, collections and after care.
* Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits.
* Support your line manager with visual merchandising presentation strategy and concept standards
* Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained.
* Adhere to all Missoma policy and procedures and store standards.
* Clean and organise the store both front and back of house to support overall seamless store operation.
Competencies & Experience
* 1+ years relevant service experience in a fast -paced, within a luxury retail environment or high volume customer facing role.
* Ability to gather customer feedback and trends and share said insights with management
* Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
* Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.
* Ability to identify each customer’s unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions.
* Familiarity with the user functionality of desktop, mobile, tablet and digital technology
* Ability to multitask and work in a fast-paced environment
* A positive “can do” attitude
* A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
#J-18808-Ljbffr