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Restaurant Customer Advisor, Chesterfield
Client:
Location:
Chesterfield, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
034da42febd3
Job Views:
2
Posted:
07.05.2025
Expiry Date:
21.06.2025
Job Description:
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with transactions across the store
* Driving sales through customer interactions and promoting the Dobbies Club membership benefits
* Addressing customer queries with product knowledge, including allergies and dietary requirements
* Maintaining cleanliness and store upkeep in collaboration with your team
* Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service — an opportunity to gain diverse skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a smile
* Experience in a customer-facing role and an interest in hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctuality, good presentation, and a proactive, hardworking attitude
* Eagerness to learn new skills and gain new experiences
* Ability to thrive in a busy, fast-paced environment
* Alignment with our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave with flexible holiday use and statutory days off
* Uncapped store discounts: 50% off in Restaurants, 25% off in Garden Centre, 10% off in food halls
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice
* Support from Retail Trust: confidential support, virtual GP, counselling, and retail rewards
* Development opportunities via Dobbies Academy and eLearning platforms
* A vibrant, passionate, diverse team committed to customer service
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores across all nations. We celebrate gardening and plant passion through our products, services, and community events. Many stores feature restaurants or coffee shops, providing a welcoming environment for customers. We also support community events and charity initiatives.
We are dedicated to being a great employer, encouraging colleagues to be their best, share successes, and work together to serve our customers effectively.
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