Customer Service Administrator Temp Contract till August
Location: Chelmsford (On site working)
Hours: 37.5 hours a week, Monday - Friday (Saturday on a rota basis with a day off in the week)
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your skills can truly shine? If so, we have the perfect opportunity for you to join our vibrant team as a Customer Service Advisor!
Who We Are:
Our client is a leading online retailer, committed to delivering fantastic value on plants and garden-related products to homeowners across multiple sales channels. With several sites in Essex, our omni-channel Customer Service team operates 7 days a week, ensuring our customers receive the support they need when they need it most.
Role Summary:
As the first point of contact for our customers, you will play a pivotal role in shaping their experience with our brand. You will assist customers with inquiries, check orders, provide product recommendations, and resolve any complaints they may have. Your goal? To exceed customer expectations while adhering to company policies and GDPR requirements.
Key Responsibilities:
prioritise and process customer inquiries through email, chat, instant messaging, and phone.
Maintain accurate customer records while ensuring confidentiality and compliance with GDPR.
Communicate effectively to answer queries, suggest products, and resolve issues.
Collaborate...