Customer Service Administrator
Full time Monday to Friday - 8-hour shift between the hours of 7am - 7pm
Temporary to Permanent
Office based in Earls Barton
£12.00 per hour
You will be required to have the "out of hours" phone one evening a week from 7pm to 11pm, you will be paid an additional £35 per week for this.
We are searching for a dedicated and detail orientated Customer Service Administrator to help a growing business co-ordinate the engineers' diary for breakdowns, services, and maintenance for equipment. You will be first point of contact to business customers, who need to book an engineer for an "on site" visit. You will gather all information required for the job to be completed. You must have good time management skills, be able to prioritise your workload and have great attention to detail. This is a friendly, hardworking team who need some additional support from a hardworking individual, who is a natural problem solver. If this sounds like you, do not waste time and please apply immediately. We will be in touch to discuss your application.
The role
Log calls on the system gathering all key information.
Check information received is correct so the engineers can do an excellent job, first time.
Answer general enquiries by phone and email.
Prepare documentation for the engineers including H&S, Permits, job sheets, equipment information.
Chase parts, which are required.
Gain PO numbers from custome...