Customer Service Advisor
Location
: Skelmersdale, WN8 9TW
Salary
: £27,500 per annum + Excellent Benefits
Contract
: Full time, permanent
Hours of Work:
37 Hours per week Monday to Friday
Sustainable Energy Services is a well-known, expert in our field
We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms
In addition to this, as our Customer Service Advisor you will be responsible for:
* Answering and dealing with telephone and e-mail enquiries.
* Update CRM with accurate records of customer documentation.
* Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. – Training provided and potential for retrofit advice qualification.
* Dealing with grant administration paperwork and co-ordinating with external providers.
* Meeting internal and external deadlines, and customer satisfaction reporting.
* Make outgoing calls to customers and booking of appointments.
* Managing bookings of appointments and surveys.
* Supporting in-house teams with administrative duties and documentation.
In order to be successful in this role you must have:
* A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
* The ability to efficiently organise workload and manage multiple priorities.
* A pro-active and adaptable approach.
* Proficiency in IT, particularly Outlook, Word and Excel.
* Excellent interpersonal communication skills – particularly verbal and written.
* A full UK driving license.
It would be great if you had:
* An understanding of energy efficiency grant funding schemes.
* A customer service qualification.
* Energy efficiency measures and knowledge.
* Experience in the use of CRM systems.
Rewards & Benefits:
* Enhanced pension contributions
* Employer paid Healthcare Cash Plan
* Enhanced Maternity Pay
* Employee Assistance Programme
* Support for Continuous Professional Development
Our Commitment to You:
We are proud to be an equal opportunities employer.
We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time
Apply now and help us lead the way in sustainable building and energy efficiency