Customer Support Leicester Salary 25-35k DOE 20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month’s salary. 7.5% pension contribution Job function: To provide telematics assistance to new and existing clients. Key Responsibilities: Provide first-line technical support to customers using Telematics systems Manage and resolve technical queries in a timely and professional manner Handle activations via our online portal Configure and manage Telematics units through the portal Work collaboratively with internal teams to ensure smooth onboarding and support processes About You: Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment) Strong communication and problem-solving skills Comfortable using web-based portals and configuration tools Detail-oriented with the ability to manage multiple tasks and priorities Candidate profile: GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline. A self-motivator with the ability to take own initiative. IT-literate with a technical aptitude. Experience/knowledge of commercial vehicle/telematics industry advantageous. Interest in technology, communications, telematics. German-speaking advantageous. SER-IN