Join Our Team as an Operations Manager!
At Audley Villages, we’re not just creating retirement communities; we’re crafting vibrant villages that enhance the lives of our owners, their families, and friends. With our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses equipped with top-notch facilities—from bistros and bars to health clubs and swimming pools. Our exceptional service and dedicated care teams ensure that our owners and local community members receive the support they need to live independently. This is retirement, but not as the UK has known it!
Your Role
As our Operations Manager, you will play a crucial role in the seamless operation of Audley Villages. You’ll lead and manage a dynamic team to ensure that both Audley Owners and external customers enjoy the highest quality of service and experience.
You will be the face of the village operation, acting as both host and operator. Your responsibilities will include:
* Building strong relationships and maximizing business opportunities.
* Ensuring compliance with all procedures and policies.
* Acting as a deputy for the General Manager in their absence.
The Ideal Candidate
We’re looking for someone who embodies warmth, professionalism, and empathy. Here’s what you’ll need to bring to the table:
* Experience in food, beverage, and leisure club management within a 4-star or higher hospitality environment.
* Proficiency in handling employee relations issues with professionalism and legal knowledge.
* Effective people management skills, including rota management, recruitment, onboarding, and staff development.
* Ability to manage your own Profit & Loss, control costs, and handle procurement and invoicing processes.
* Project management experience, particularly in event planning and management (preferred).
* A hands-on and flexible approach to meet the diverse needs of the village.
What We Offer You
In return for your dedication and expertise, you will enjoy:
* A healthy work-life balance.
* A competitive salary.
* A company pension scheme with a 5% contribution.
* 28 days of holiday (including bank holidays).
* A generous 50% discount on food and drinks at all our restaurants nationwide.
* Access to guest suites at staff rates across our luxury villages.
* Outstanding learning and development opportunities.
* Free membership to our employee discount portal with access to major retailer discounts.
* Free membership to our Healthcare Cash Plan Scheme.
* A refer-a-friend bonus scheme.
* A free uniform and much more!
Audley Group is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.