The vacancy Contract: Permanent, full-time, working 37.5 hours per week Location: Lichfield Application Closing Date: Thursday 19 June 2025 Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford! As an Shared Ownership Income Coordinator, you'll be responsible for the collection of income for our Shared Ownership (SO) customers. You will manage the provision of technical support and guidance to customers in relation to income collection and welfare benefits. As well as acting as the point of contact between the Income Management Team and our external legal advice service, ensuring that accounts are referred for legal action where necessary and liaise with solicitors acting on Bromford's behalf. To succeed within this role, you will need an in depth knowledge housing and benefits as well as experience of the income collection process. This role is permanent and full-time. You will be based from our main Lichfield office with travel across our other offices in Wolverhampton, Tewkesbury, and Chipping Sodbury on a regular basis. What do you need? Detailed knowledge of shared ownership leases and the recovery process for arrears cases Knowledge of welfare benefit legislation Previous experience in preparing NSPs and cases for court, working alongside solicitors A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A can-do attitude and a real desire to help our customers Strong IT skills Closing date for applications is Thursday 19 June with interviews taking place at our Lichfield office. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.