Job Summary
We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high‑quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers.
Key Responsibilities
* Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks.
* Coordinate end‑to‑end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication.
* Support the onboarding of new members, investors, and capital structures by working across multiple internal teams.
* Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input.
* Capture and analyse stakeholder insight to inform engagement planning and service improvements.
* Identify and escalates risks, issues, and complaints in line with regulatory expectations.
* Contribute to management information and reporting on stakeholder trends and service performance.
* Support continuous improvement of processes, tools, and stakeholder experience.
Key Skills
* Strong relationship management and stakeholder engagement skills.
* Ability to coordinate across multiple teams and deliver outcomes in a matrix environment.
* Excellent communication skills, with the ability to explain complex processes clearly.
* Sound judgement and ability to manage, prioritise, and escalates issues effectively.
* Strong organisational skills with the ability to manage multiple priorities.
Knowledge & Experience
* Experience in relationship or stakeholder management within a regulated or complex environment.
* Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous).
* Experience coordinating complex queries or working across multiple functions.
* Familiarity with risk, governance and regulatory frameworks (including FCA expectations).
* Ability to use insight and data to identify trends and drive improvements.
Diversity and Inclusion
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in, where everyone is treated with dignity and respect to achieve their full potential.
Flexible Working and Benefits
We offer a hybrid working model with flexible arrangements and a total reward approach that includes, among other benefits, a generous pension, healthcare, wellbeing programmes, financial support for training, a benefit allowance for flexible benefits such as gym membership or dental insurance, an employee recognition scheme and various employee discount schemes.
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