Business Readiness Specialist
Summary of the role
A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Business Readiness Specialist. They are looking for someone who will be responsible for looking after the engagement and preparation of the operation (Voice, Back Office and Complaints) to accept changes and maintain service levels.
This role is responsible for ensuring the facts and details are correct so that the project deliverables will meet the needs of the stakeholders, legislation, and standards, enabling good outcomes for customers.
What you'll be doing
1. Understanding and developing project aims and scope to work as subject matter expert in Tandem with Business Analyst and PM.
2. Liaising with Coaches and QA to ensure projects meet operational requirements.
3. Designing comms and training material from an agent perspective to support adoption of change.
4. Managing delivery documentation such as Action Logs, Timelines and Risk Management.
5. Being the voice of the customer and colleagues to ensure we delivery change for the right reason.
6. Designing and managing testing of new systems, processes and applications to confirm if these are fit for purpose.
7. Approving remediation work and letters to customers/schemes.
8. Helping with the development of Q&A docs...