We are recruiting on behalf of a well-established property services and maintenance contractor who deliver high-quality repairs, maintenance, and refurbishment services across West Sussex, predominantly within the Social Housing sector. Due to continued growth, they are now seeking an experienced Operations Manager to lead service delivery, client relationships, and financial performance across multiple contracts. This is a senior leadership role offering significant autonomy, commercial responsibility, and the opportunity to drive operational excellence across a growing regional portfolio.
As Operations Manager, you will take full responsibility for operational performance across Voids, Repairs, and Maintenance contracts ensuring works are delivered safely, profitably, and to the highest quality standards. You will lead directly employed teams and subcontractors, oversee contract performance, and play a key role in client retention and business growth.
Key Responsibilities
Lead Voids, Repairs, and Maintenance operations across multiple contracts
Drive service performance, quality, and compliance standards
Ensure safe, efficient, and customer-focused delivery
Manage operational teams and specialist subcontractors
Set performance expectations and monitor output
Support development, training, and accountability
Act as senior point of contact for housing association and local authority clients
Maintain strong working relationships and service satisfaction
Manage contract delivery, performance reviews, and reporting
Manage budgets, forecasting, and cost control
Monitor KPIs, margins, and profitability
Drive efficiencies and continuous improvement initiatives
Support tender submissions and client presentations
Contribute to strategic growth across the region
Skills & Knowledge
Proven leadership experience within Social Housing our Council property services
Background in Voids, Repairs, or Maintenance contracts
Strong trade background (carpentry, plumbing, decorating, general building)
Strong commercial and financial management capability
Experience managing both direct labour and subcontractors
Confident client relationship manager
Results-driven with a strategic, hands-on mindset
Strong IT and systems knowledge (CRM / job management systems advantageous)
Salary & Benefits
£60,000 - £65,000 basic salary
Performance bonus (OTE £90,000 - £100,000)
Company vehicle
Company pension
25 days holiday + bank holidays
Hybrid flexibility where operationally appropriate
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