Deputy Manager
No COS will be offered
Job Purpose
Support the Registered Manager to lead the supported living
service and adhere to all regulatory and relevant legislation requirements.
Provide effective leadership to the staff team promoting
the values, policies, and procedures of Harley House Supported Living.
To ensure that the workforce has the skills, competencies,
and knowledge to ensure that the people we support lead as independent and
fulfilling lives as possible.
To uphold and promote the values of Harley House Supported
living.
This job description lists the main areas in which you will
be expected to provide support. We may need to add more specific tasks to this
based on the needs and wishes of the people. This supports their right to have
control over their own lives
Main Duties and Responsibilities
Leadership
·
Ensure that rotas reflect individual hours and
recognise the skill mix of the workforce, ensuring safe, effective staffing levels
to support people to live the life they want.
·
Ensure enhanced hours are clearly evidenced and
delivered, compiling and monitoring rota’s.
·
Ensure that there is evidence of effective
handovers, day-to-day activities planning and ensuring staff follow support
plans and relevant policies and procedures.
·
Ensure staff complete accidents or incident
forms following events on the digital care records system in place.
·
Ensure safeguarding’s and incidents have been
raised or escalated to the Registered Manager.
·
Monitor and oversee the interactions,
performance, and conduct of staff on duty and respond to poor or inappropriate
practice.
·
Provide effective supervision to support staff.
·
Ensure
all staff are up to date with their mandatory training and address
non-compliance with individual staff.
·
Provide on call phone advice, guidance, and
support to the workforce in conjunction with the Registered Manager and part of
the on-call rota.
·
Ensure
that medication is administered promptly and that any medication errors or
discrepancies are reported to the Registered Manager.
·
Develop
an open, transparent culture which strives for continuous improvement, the
well-being of the staff team and a learning culture where the workforce feels
valued.
·
Ensure
concerns and complaints are acted upon promptly.
·
Ensure
regular spot checks and competencies are undertaken to monitor care delivery,
staff competency and service user satisfaction.
·
Be
a positive role model for the team ensuring you participate in the delivery of
care and support.
·
Ensure
all information is kept up to date by GDPR legislation.
·
Lead
on initiatives to market the service and attract new referrals and enquires,
working with the Registered Manager.
·
Develop
key relationships with the Care Quality Commission, local authority, health
professionals and other key stakeholders.
·
Create
an open and transparent culture enabling staff to confidently raise concerns
and ensure there is clear evidence of lessons learnt when there have been
incidents and near miss events, with reflective accounts and debriefs.
·
Ensure that staff undertake monthly keyworker
meetings.
·
Ensure that staff members all understand their
expectations as an employee of Harley House Supported living and the Mission
Statement and Values we promote.
·
Build Harley House vision and arrange
networking events and family and friend’s days to enable relationships to be
established.
·
Commit
to the development, knowledge and skills of the staff team ensuring that
mandatory training is up to date.
·
Ensure
you have, and promote knowledge and understanding of the Right care, Right
culture, Right Support CQC guidance.
·
Ensure
you have the knowledge of the REACH standards for supported living and that
this is promoted within the staff team.
·
Ensure
that Positive Behaviour Support is embedded in the culture of the service
through training, support plans, and the culture of the home.
·
Act
swiftly to performance and capability concerns, escalating these to the
Registered Manager.
·
Ensure
staff have a good knowledge of consent and promoting independence and choice.
·
Ensure all new staff have an induction and
regular meetings in their probation.
·
Ensure that you maintain knowledge and
understanding of the Health and Social care standards, CQC regulations and key
legislation.
·
Ensure you undertake shifts, as required, in
the absence of staff to ensure safe staffing levels.
·
Carry out any additional tasks or duties
according to your Deputy Manager responsibilities and within your scope of competency.
·
Have excellent IT skills and an understanding
of digital care records, work with portal systems on the computer.
·
Have excellent communication skills.
·
Part of the role, will require you to work
remotely at the services, so it's essential you have the use of a vehicle.
The people we support:
·
Ensure that there are effective support plans
in place for all the people we support based on the needs, risks and wishes of
the person and in co-production with them. Ensure these are updated at least monthly or as needs
change.
·
Ensure support plans identify goals and
identified outcomes using the relevant Outcome Star.
·
Ensure capacity assessments are in place for
relevant service users.
·
Ensure
new care and support packages are communicated clearly to the staff team.
·
Ensure
robust partnership working with relevant health professionals and key
stakeholders. Raise any concerns with any gaps in support with the Registered
Manager
·
Promote independence, positive risk taking and
embracing Equality and Inclusion to enable the people we support to live their
best possible lives.
·
Develop
strong relationships with service users and their families ensuing regular
monitoring of care and support delivery.
·
Ensure all service users have monthly key
worker meetings and are offered an annual support review.
·
Ensure all service users are encouraged to
participate in an annual service user feedback survey.
·
Enable opportunities to support service users
to vote.
·
Ensure that the Accessible Information standard
is always followed, considering the needs of all the people we support.
·
Ensure service users are supported to make
their home personal to them.
·
Provide direct care and support where necessary
and ensure there is evidence of regular spot checks and competencies of care
and support practices.
·
Act up in the Registered Managers absence
Quality and Governance
·
Ensure all audits are undertaken as per the
Quality Assurance framework and actions are added to the Continuous Improvement
plan.
·
Ensure that competencies are undertaken in key
areas.
·
Ensure the Registered Manager has all the
necessary information related to accidents, incidents and trends and incidents
in your service.
Other duties
·
Support the Registered Manager in marketing
your service, developing key relationships with commissioners and ensuring that
vacancies are communicated, and assessments are undertaken in a responsive
manner.
·
Act as an ambassador for the service ensuring
as the Deputy Manager you always maintain professionalism and integrity.
·
As the Deputy Manager in the service, ensure you
refrain from befriending staff or services users on social network sites.
·
Always act in the best interest of any person
who may lack capacity.
·
Ensure that the safeguarding of the people we
support is always a priority.
·
Be aware of, and follow the procedure for,
reporting any safeguarding concerns or incidents.
·
Keep accurate records.
·
Attend training and ensure all mandatory
training is up to date.
·
Co-operate and attend a yearly appraisal.
·
Ensure the health, safety, and welfare of the
people you support and the workforce.
·
Embrace team working by ensuring effective and
open communication for the benefit of the people we support.