General Practice Assistants (GPAs) form part of a multi-disciplinary team within primarycare, and providea support role, carrying out administrative tasks,combined in some areas with basic clinical duties, helping to free up GPs timeand contribute to the smooth running of appointments, improving patientsexperience in the surgery.
Main duties of the job
Improving patientaccess and releasing highly qualified staff toconcentrate on treatingand managing patientswith more complex conditions
Improving patientflow within surgeryhours, increasing the time efficiency of appointments, and reduction of waiting
times;supporting patient experience by translating or reiterating information from the GP
Have a positive impact on retention and job satisfaction
Reduce time spent by GPs on managing correspondence
About us
Our mission in Redbridge is to strengthen, developand support local general practice, to enable the delivery of high-quality careto local people. We are in the very fortunate position where all 4 of thePrimary Care Networks (PCNs) in Redbridge are working together as part of theRedbridge-wide GP federation Healthbridge Direct.
This means we can build strong clinical teamswithin and across the PCNs. We are now at the very start of an excitingjourney of building a team of over 100 additional clinical roles to support andenable the delivery of services within each of our 4 PCNs. We arebuilding teams within and across the PCNs to enable peer support and teamworking both within and across professions.
We have a unique opportunity in Redbridge tocreate something special and we want you to be part of it. We have theinfrastructure, the relationships and the potential to create a team that willmake a significant difference to GP practices, to outcomes for localpopulations, and to individual lives for patients across Redbridge.
Job responsibilities
JOB ROLE
General Practice Assistants (GPAs) form part of a multi-disciplinary team within primarycare, and providea support role, carrying out administrative tasks,combined in some areas with basic clinical duties, helping to free up GPs timeand contribute to the smooth running of appointments, improving patientsexperience in the surgery.
Improving patientaccess and releasing highly qualified staff toconcentrate on treatingand managing patientswith more complex conditions
Improving patientflow within surgeryhours, increasing the time efficiency of appointments, and reduction of waiting
times;supporting patient experience by translating or reiterating information from the GP
Have a positive impact on retention and job satisfaction
Reduce time spent by GPs on managing correspondence
KEY RESPONSIBILITIES
Job description
Job responsibilities
JOB ROLE
General Practice Assistants (GPAs) form part of a multi-disciplinary team within primarycare, and providea support role, carrying out administrative tasks,combined in some areas with basic clinical duties, helping to free up GPs timeand contribute to the smooth running of appointments, improving patientsexperience in the surgery.
Improving patientaccess and releasing highly qualified staff toconcentrate on treatingand managing patientswith more complex conditions
Improving patientflow within surgeryhours, increasing the time efficiency of appointments, and reduction of waiting
times;supporting patient experience by translating or reiterating information from the GP
Have a positive impact on retention and job satisfaction
Reduce time spent by GPs on managing correspondence
KEY RESPONSIBILITIES
Check and monitor the practice incomingemails that are received in the NHS Email account,responding to patient
Sorting all clinical post and prioritising for the GP in terms of actions.Signposting some post to otherssuch as clinical pharmacist etc.
Extracting all information from clinical lettersthat needs coding and addingto notes
Arranging appointments, referrals, tests and follow up appointments of patients
Preparing patientsprior to going in to see the GP, takinga brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking bloodpressure, ECGs & phlebotomy
Completing basic(non-opinion) forms and core elementsof some forms for the GP to approve and sign such asinsurance forms, mortgage, benefits agency forms etc
Explaining treatmentprocedures to patients
Helping the GP liaise with outsideagencies e.g. gettingan on call doctor on the phoneto ask advice or arrangeadmission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
Person Specification
Qualifications
* GCSE grade A to C in English and Maths or equivalent
* Experience working in healthcare
* Intermediate level office software programmes (e.g Microsoft Office)
* Experience working within primary care
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
* Knowledge of EMIS web clinical system
* Knowledge of databases
* Customer Service Training or formal reception training
Knowledge and Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr