1. Purpose of the role
Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.
Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
1. Key Responsibilities
Be a brand ambassador and help achieve the store sales and conversion targets
Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
Offer exceptional 1-2-1 customer service and ensure the customer comes first
Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
Knowledge and awareness of all promotions and advertisements
Support Store Management team in achieving individual and store sales targets
Execute the daily operational goals and priorities assigned by store management
Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
Assist and process deliveries and organization of stock room, ensuring team work
Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
Maintain a clean and orderly environment in the store and back office/kitchen areas
Being responsive and communicate of all Health & Safety issues
Participating in team meetings by bringing fresh ideas, that are realistic and achievable
1. Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
Proven experience in delivering exceptional customer service
Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
Operate with honesty and integrity
Be a clear communicator
Be able to be professional at all times, but with an outgoing, friendly and engaging personality
A team player, who is able to maintain positive relationships with their co-workers
Adhere to company's policies and procedures
Maintain a smart and presentable appearance
Must be able to work and willingness to work flexible hours to meet the needs of the business
Job Types: Part-time, Permanent
Pay: £13.85 per hour
Expected hours: No less than 20 per week
Benefits:
* Company events
* Company pension
* Employee discount
* Private medical insurance
* Store discount
Experience:
* Sales: 2 years (required)
Work Location: In person