Job Switch, Staines-Upon-Thames, England, United Kingdom
Overview
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Temporary Accommodation Team Manager role at Job Switch
The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs managers who thrive in a networked organisation and who can provide strong operational leadership.
Responsibilities
* Lead, develop and deliver the management of hostels and the operational delivery of temporary accommodation within accommodation secured under spot-purchase, leased or other forms of procurement offering dispersed properties for statutorily homeless and other clients in accordance with relevant legislation, policies and procedures.
* Lead and manage the Temporary Accommodation Team, ensuring properties meet the required health & safety standards, that repairing obligations are met, minimising voids and rent loss, and managing relationships with homeless households and housing provider landlords and their agents.
* Support the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service.
The role reports directly to the Accommodation Services Lead and is directly responsible for a team of Temporary Accommodation Officers. The role will also manage the emergency out of hours rota and occasionally be available for cover if required. Enhancements will be paid in accordance with policy.
Essential experience and capabilities
* Have strong leadership skills, modelling a performance culture and constructively building achievement, confidence and skills in others
* Question and challenge conventional thinking, with a continual eye on the bigger picture in terms of the corporate context and external environment
* Role model agility and adaptability in mindset and ways of working
* Work successfully with key stakeholders including Members, residents, businesses, communities, partner organisations and other public services
* Demonstrate commitment to own personal and professional development to meet the changing demands of the role
* Demonstrate a high level of innovation and creativity
* Experience of leading service transformation
* Extensive experience of setting targets, monitoring performance, and taking remedial action to achieve targets in a pressurised homelessness setting
Knowledge and qualifications
* Knowledge of housing management law, repairing and health and safety obligations, management of arrears and voids relating to temporary accommodation
* Knowledge of private leasing schemes, Hostels and Emergency Accommodation and the needs of homeless households
Experience
* Experience of managing a busy, frontline public housing service or similar and/or significant technical experience
* Experience of public sector housing management to tenants and/or homeless households or similar
* Experience of partnership working and influencing and negotiating to achieve successful outcomes
Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Other
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