Customer Services Advisor
Apply now Job no: 560356
Work type: Part time, 20 hours per week
Site: Chelmsford, Chelmar Village Retail Park
Categories: Retail Colleagues
Location: Essex
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
* Work on customers\' vehicles in our car park and on bikes in-store
* Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing
* Develop practical problem-solving skills and the ability to work quickly and efficiently
* Provide customer-focused service, with an emphasis on tailoring your approach to individual needs
Qualifications
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideal Skills
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
Benefits
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme — buy one bike per year from a range of bikes significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream — access up to 30% of your pay as you earn it
* Health Cash Plan — claim cash back towards healthcare costs
Not sure you meet all the criteria? We'd encourage you to apply anyway. At Halfords we are committed to creating an inclusive workplace and are an equal opportunities employer welcoming applications from all backgrounds.
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