Call Centre Associates - 12-Month Fixed-Term Contract
Location: Glasgow
Hourly Rate: £12.60
Start Dates: 4th & 11th August 2025
Interview Weeks: Commencing 21st July & 28th July
Working Arrangement: On-site, full-time, Must be able to work weekends
We are currently seeking Call Centre Associates to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.
Role Overview
As a Call Centre Associate, you will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.
Key Responsibilities
Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
Accurately complete transactions and maintain up-to-date records, both digital and manual
Prioritise and manage daily workloads effectively to meet deadlines
Escalate non-routine queries or issues appropriately
Collaborate with colleagues to support overall team performance
Provide general administrative assistance as required
Ensure compliance with internal controls and audit requirements
Essential Skills & Experience
Strong attention to detail and accuracy in record-keeping
Proven ability to work effectively in a team-based or structured environment
Excellent interpersonal and communication skills
Strong organisational and time management abilities
Demonstrated commitment to delivering high-quality customer service
Ability to follow defined processes and procedures consistently
Desirable Attributes
Numeracy and comfort working with data
Familiarity with navigating internal systems and databases
Proactive approach to identifying improvements in work practices
If you are a dependable, motivated professional with a focus on delivering service excellence, we encourage you to apply.
📩 To express your interest or for further information, please contact Summer Fleming at
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job