Job Number HCC27829 Location Welwyn Garden City Directorate Resources Salary Range £26,835 opportunity to progress to £30,060 Contract Type Permanent Full Time/Part Time Full Time Closing date 03-Jun-2025
Job Title: Performance Analysis Co-ordinator
Starting Salary: £26,835 opportunity to progress to £30,060 pay award pending
Hours: 37.0
Location: Welwyn Garden City/Hybrid
Contract Type: Permanent
Directorate: Resources
About the team
The Performance Analysis Co-ordinator reports to the Senior librarian: Stock and is responsible for collecting and analysing performance management information as agreed by Senior Leadership Team to support the delivery of Inspiring Libraries My Place Strategy for Hertfordshire Libraries. They will also contribute to the design and management of specific systems and projects and oversee their implementation.
The post sits within the Service Development Team based at our Central Stocks Unit in Welwyn Garden City but could involve hybrid working.
The Central Stocks Unit will be relocating to St Albans within the next 2 years.
About the role
The Performance Analysis Co-ordinator is responsible for collecting and inputting Hertfordshire Library Service performance management information into databases and appropriate systems to provide accurate and timely information according to the Performance Reporting Schedule. The Performance schedule includes, the preparation of quarterly performance monitors submitted to Hertfordshire County Council Senior Management Board and monthly and quarterly updates to the Libraries and Heritage Service Plan Key Performance Indicators.
This role is responsible for maintaining systems for collecting and analysing qualitative and quantitative feedback from internal and external customers, for example consultations and surveys, events and staff evaluations.
The Performance Analysis Co-ordinator is also responsible for developing and maintaining a programme of requests and reminders advising staff of procedures for data submissions to ensure that statistical returns are received to required deadlines whilst ensuring accuracy, ease of access and integrity of information.
Regular reports are submitted on our income to the finance team. Other data will need to be prepared for other service and national agencies as required.
About you
* Organised and methodical
* Able to use initiative and problem-solving skills to manage conflicting priorities
* Competent administration and project management skills
* Excellent written and oral communication skills
* Confident engaging with library staff, HCC colleagues, partners and Members
* Able to use Microsoft Office, particularly Microsoft Excel including creating formula VLOOKUP and pivot tables
* Able to use a range of web-based systems e.g. Google annalytics
* Able to use reporting systems
* Awareness of the Inspiring Libraries strategy
* Awareness of Universal Library Offers and other national developments
Taking on this role would give the post holder the opportunity to understand the Library Service from a unique perspective. Over time, they will gain specialist knowledge in an area of libraries and information where they will be the point of contact for day-to-day performance analysis functions for Hertfordshire Library Service.
This job role is within the Corporate Services, level CORP7 job profile. Please locate this via:
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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